Developing Mediation Poise and Defusing Conflict Before it Escalates
“The practice scenarios were wonderful opportunities and the feedback of the coaches was incredibly useful.”Tracey Macaulay
Human Resources Manager
Regional Municipality of Durham
Information on the Dispute Resolution program in REGINA
It is possible to manage conflict in a way that actually benefits your organization. Learn how. Become skilled in fostering a climate that encourages problem solving and communication. Through role playing and simulations you’ll develop the skills to resolve conflicts early on, before they become costly grievance hearings.
During this five-day program you will learn to:
- analyze and diagnose the causes of conflict
- use the communication skills of mediators – listening, developing agendas, framing, reframing and handling strong emotions
- explore issues in depth, generate multiple options, evaluate options and develop acceptable solutions
- use caucusing as a strategic tool
- deal with impasses
- manage cultural and power issues in mediation
- design an effective dispute-resolution system
- develop the tools and strategies for managing conflict during meetings
- write a settlement
- enhance your organization’s existing conflict resolution systems
- increase your own skills as an advocate in conflict resolution processes
Human resources and industrial-relations professionals, managers, lawyers and mediators who want to gain an in-depth experience in helping parties resolve conflict at the earliest possible stage will benefit the most from this seminar.
By effectively transferring the learnings from this program, the sponsoring organization will see the following positive results:
- Reduced amount of time spent on employee disputes
- Significant savings in grievance arbitration costs
- Identification of new ways to meet organizational challenges
- Better use of the many dispute resolution processes available
Program leaders and trainers
Julie Macfarlane and Bernard Mayer.
Dates and Fees
Spring 2008: May 11 – 16 – $4,550.00
Includes registration, tuition, lunches, some dinners and all instructional materials.
If you register and pay two months prior to the opening date of the program, you will receive a $300 discount.
Sessions begin on the Sunday at 5:00 p.m. and close on the Friday at noon.