"The seminar more than exceeded my expectations. It was a great week."
Connie Milnes Director, Human Resources Purdue Pharma Pickering, ON CANADA Business Strategy
Alumni Voices
"A definite confidence builder."
Linda Szorady S.M.G. Advisor Ontario Ministry of Solicitor General & Correctional Service Orillia, ON CANADA Business Strategy
Alumni Voices
"I am now able to facilitate business strategy discussions within my own organization, knowing now what questions to ask and the importance of ensuring an open forum for learning."
Denisa Leiba Director, HR Canada Ingram Micro Mississauga, ON CANADA Business Strategy
Alumni Voices
"This program provided critical insights that easily translate into real business settings. It provided a great balance between theory and practical application."
Rebecca Oram Director, HR Supply Chain & Logistics The Bay Toronto, ON CANADA Business Strategy
Alumni Voices
"This course is an excellent and easy to understand primer on the how to's of strategy design and implementation."
Julie Mekarski Director, Organizational Development Queen's University Kingston Business Strategy
Alumni Voices
"Very engaging, experiential learning format with enthusiastic professors."
Beth Sills Manager, Strategy & Sustainability City of Kingston Kingston, ON Business Strategy
Alumni Voices
"Just what I needed at this point in my career. The combination of theory and practical assignements really adds value to this program."
Robert Alldritt Human Resources Business Advisor Petro Canada Lubricants Inc. Mississauga, ON CANADA Change Management
Alumni Voices
"The Industrial Relations Centre staff were great and really looked after us. The entire week was a whole lot of fun."
Sheldon Winsor Director, Human Resources Nfld. and Labrador Credit Union St. John's, NL CANADA Change Management
Alumni Voices
"Engaging instruction that reached many levels and styles of learners. Good balance of didactic and interactive teaching. I highly recommend Change Management for people involved in strategizing and working through change."
Shandra Kimpton Researcher/Engineer Department of Family and Community Medicine Toronto, On CANADA Change Management
Alumni Voices
"Queen's Industrial Relations Centre offers quality materials that can be applied the minute you return to work."
Sherri Redshaw Human Resources Manager Cook (Canada) Inc. Stouffville, ON CANADA Change Management
Alumni Voices
"First program I have ever attended where I have had a very clear vision of how I can apply the knowledge and tools on the job. My organization will highly benefit of having sent me here."
Martin Durocher Resource Manager The Economical Insurance Group Waterloo, ON CANADA Change Management
Alumni Voices
"The simulation exercise is in-depth and really gives you a hands-on look at a change initiative."
Robin Ross Regional Human Resources Manager Canadian Forces Personnel Support Agency Ottawa, ON Change Management
Alumni Voices
"Learnings from this session can be used by all levels of management, not just OD practitioners. The tools provide an excellent template. The facilitators and staff are world class."
Jennifer O'Brien VP, HR and Support Services St. Joseph's Health Centre Guelph, ON CANADA Change Management
Alumni Voices
"This program lays out a step-by-step process for successful change."
Patricia Grant Human Resources Consultant London, ON CANADA Change Management
Alumni Voices
"I have attended three courses and taken something from each back to the workplace. The tools really work."
Jacqueline Long HR Business Partner-Production The Toronto Star Toronto, ON CANADA Change Management
Alumni Voices
"One of the best programs to reinforce application of the theory taught. The simulation provided an excellent opportunity to understand and apply the key concepts of managing change."
Kathy Thede HR. Executive Advisor Bruce Power Tiverton, ON CANADA Change Management
Alumni Voices
"This is my fourth course at Queen's and I have thoroughly enjoyed them all. You always walk away with a binder full of useful and practical tools. The professors are awesome."
Lynia D. Vincent Human Resources Manager Gamma-Dynacare Medical Laboratories Ottawa, ON CANADA Change Management
Alumni Voices
"I want to thank the IRC for the best educational experience I have ever been through. I have learned valuable skills that will not only make me a better manager but also a better person."
Lorna McGrath Manager, Human Resources Town of Ajax Ajax, ON CANADA Change Management
Alumni Voices
"Practical examples, real-life situations."
Carrie E. Robb Manager, Recruitment & Employee Relations Estee Lauder Cosmetics Limited. Markham, ON CANADA Change Management
Alumni Voices
"Change Management is very practical and hands-on. The entire program focused on learning and then application of theories and modules to increase the transition of learning. I thoroughly enjoyed it."
Kim H.T. Pfeil Director, Organizational & Employee Development Assiniboine Credit Union Winnipeg, MB CANADA Change Management
Alumni Voices
"I found the course extremely relevant to my role in a future change project. The people I met on this course have provided different perspectives and challenging discussion."
Shannon D Robinson H.R. Consulting Specialist ENMAX Corporation Calgary, AB CANADA Change Management
Alumni Voices
"Professional with a capital "P". Dynamic -- where managers should be coming."
Linda Heisler Manager, Ministry of Health Ministry of Health & Long Term Care Kingston, ON CANADA Change Management
Alumni Voices
"The session leaders are informed, energized, responsive and flexible. The exercises are thought provoking and illustrative. A really good product.
16/06/2006 updated contact telephone number left message debb r
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Arthur Zuidema Executive Assistant to City Manager The New City of Hamilton Hamilton, ON CANADA Building Smart Teams
Alumni Voices
"This was an exciting and knowledgeable program. I would recommend it to all my colleagues."
Stephanie Noël Program Team Manager Queen's University, Industrial Relations Centre Kingston, ON Building Smart Teams
Alumni Voices
"Anyone in a management supervisory role should take part in this program."
Sherri Redshaw Human Resources Manager Cook (Canada) Inc. Stouffville, ON CANADA Building Smart Teams
Alumni Voices
"The generosity of the staff through offers of continued support are well worth the cost of the program."
Jacqueline Long HR Business Partner-Production The Toronto Star Toronto, ON CANADA Building Smart Teams
Alumni Voices
"Excellent learning experience. Queen's gives you knowledge and tools that you can take back to the workplace and use. I feel I will be a better employee because of Queen's."
Lorna McGrath Manager, Human Resources Town of Ajax Ajax, ON CANADA Building Smart Teams
Alumni Voices
"This is one of the best work shops I have attended."
Cheryle Donahue Human Resources Manager Northwest Territories Power Corp. Hay River, NT CANADA Dispute Resolution
Alumni Voices
"An excellent combination of theory and practice to further develop and enhance my mediation/dispute resolution skills."
Ron Marcotte Director, Labour & Employee Relations Queensway Carleton Hospital Ottawa, ON CANADA Dispute Resolution
Alumni Voices
"Learning exceptional skills for exceptional outcomes!"
Micheal Howell Bargaining Unit President ONA/Local Coordinator Ontario Nurses' Association Local 068 Barrie, ON CANADA Dispute Resolution
Alumni Voices
"The program offers broad exposure to participants from private, public, and union employers, [which] is what makes the program unique. Coaches offer you a new way to look at your personal style."
Lisa Cleaver Director, Human Resources Lakeside Steel Corporation Welland, ON CANADA Dispute Resolution
Alumni Voices
"I have enjoyed my time at Queen's very much and will be speaking highly to other colleagues to encourage taking this course."
Robert J. McAllister Industrial Relations Consultant Aliant Saint John, NB CANADA Dispute Resolution
Alumni Voices
"An excellent, hands-on introduction to mediation. I learned skills that I can begin to employ right away in my everyday work life and will help to be more effective in my labour relations role."
Jo Anne Shannon Labour Relations Officer Ontario Nurses' Association Dundas, ON
"Great seminar. Bernie and Julie make it easy to stay involved."
Rick Adkins CAW Member Adkins and Associates Oshawa, ON CANADA Dispute Resolution
Alumni Voices
"The practice scenarios were wonderful opportunities and the feedback of the coaches was incredibly useful."
Tracey Macaulay Human Resources Manager Regional Municipality of Durham Whitby, ON CANADA Dispute Resolution
Alumni Voices
"This program is very complimentary to collective bargaining. It helps you see the process from a third-party perspective as well as the positions, feelings, and concerns of labour or management."
"This course provides solutions and options to the resolution of difficult relationships, differing perspectives, and general disputes. A superb learning experience."
James Drennan Dean School of Business & Technology Fleming College Peterborough, ON CANADA Dispute Resolution
Alumni Voices
"This program is time and money well spent, and it's fun."
Marie McMullen Human Resources Officer Olds College Olds, AB Industrial Relations
Alumni Voices
"Probably the best course of its kind in the country."
Russell Wintersgill Operations Manager Pacific Northern Gas Ltd. Terrace, BC CANADA Industrial Relations
Alumni Voices
"Direct hit! This program captures the essence of industrial relations. The issues that are addressed are at the core daily professional life."
Matthew D. Pegg Deputy Fire Chief Ajax Fire and Emergency Services Ajax, ON CANADA Industrial Relations
Alumni Voices
"This program will make you feel very knowledgeable about collective bargaining, discipline and discharge, effective IR tools."
"Tremendous learning opportunities for the newcomer and the seasoned veteran in industrial relations."
Ken H. Walsh Human Resources Manager Inergy Automotive Systems Blenheim, ON CANADA Industrial Relations
Alumni Voices
"Better than ever expected. World class. Top-matched program."
Jean-Pierre Cousineau Human Resources Supervisor Abitibi Consolidated Inc. - Ontario East Woodlands Iroquois Falls, ON CANADA Industrial Relations
Alumni Voices
"A must for industry professionals at all levels to experience. The best labour relations program I have been part of! This program is the benchmark for industry learning."
Mark Sweitzer Labour Relations Advisor National Defence Ottawa, ON CANADA Industrial Relations
Alumni Voices
"All my objectives were met and then some. It gave me the assurance that I was on the right track, and the tools to adjust my aim when I wasn't."
Marilyn Boudreau Labour Relations Officer New Brunswick Teachers' Federation Fredericton, NB CANADA Industrial Relations
Alumni Voices
"I found this to be an excellent course to help me better understand my role in industrial relations. I have a much greater appreciation for the intricacy of negotiations."
Pat Leishman Process Manager Siemens Westinghouse Hamilton, ON CANADA Industrial Relations
Alumni Voices
"Very knowledgeable speakers, extremely well organized, and excellent choice of facilities. This is a highly educational week that provides the participant with transferable knowledge and skills."
"Exciting and informative with some more tools for my toolbox."
Jason Beaman LR Manager Flint Energy Services Ltd Calgary, AB Industrial Relations
Alumni Voices
"The IR program was a fantastic development/learning opportunity. The course content is developed with absolute finesse. I have created a wonderful network of peers via Queen's."
Robin Ross Regional Human Resources Manager Canadian Forces Personnel Support Agency Ottawa, ON Industrial Relations
Alumni Voices
"As a person who is not at all in the HR/IR field but rather a manager of tech services, I gained huge insights and valuable tools to apply in my department."
Elizabeth Stopar Technical Services Manager PepsiCo Foods Canada Inc. Peterborough, ON Industrial Relations
Alumni Voices
"Even managers operating outside or on the periphery of industrial relations need this program. It teaches the student about IR processes and about people and behaviours in all aspects of life and business."
Kevin Duffy Assistant Deputy Chief City of Mississauga Mississauga, ON CANADA Industrial Relations
Alumni Voices
"First class programme. Very real, fantastic learning experience."
Mary Martell Manager Irving Health Services Saint John, NB CANADA Industrial Relations
Alumni Voices
"This is an exceptional course . . . where you learn not only through the facilitators and presenters but through the participants’ varied experiences across the country."
Shelley Archer Manager, Labour Relations and Compensation Sask Liquor and Gaming Authority Regina, SK CANADA Industrial Relations
Alumni Voices
"I found that this course was both stimulating and informative. Bravo to the organizers and presenters!"
Brenda Carrigan Executive Assistant Ontario English Catholic Teachers' Assoc. Toronto, ON CANADA Labour Arbitration
Alumni Voices
"This course offers a nice mix of theory and practical activities. A great opportunity to learn and practice new skills."
Brad W. Bennett Executive Assistant Ontario Secondary School Teachers' Federation OSSTF Toronto, ON Labour Arbitration
Alumni Voices
"An intensive week but well worth the time. I gained invaluable feedback and confidence."
Rosangela Panzarino Staff Relations Consultant Canada Revenue Agency - Human Resources Toronto, ON CANADA Labour Arbitration
Alumni Voices
"This is an absolute great course for all those who want to better their knowledge and arbitration skills."
Jean Marc Thibodeau Director, Human Resources Smurfit Stone Container Canada Incorporated Mississauga, ON CANADA Labour Arbitration
Alumni Voices
"The program will save many hours back at the work site. This one is a must take. I totally enjoyed the class interaction."
Leo Morehouse Industrial Relations Super Irving Pulp & Paper Saint John, NB CANADA Labour Arbitration
Alumni Voices
"An excellent and innovative course that presents new approaches that have a 'real-life' flavour."
Dave M. Granger Director of Human Resources Storcare Calgary, AB CANADA Negotiation Skills
Alumni Voices
"Intense educational experience in a non-threatening atmosphere."
Sue Hubers Administrative Officer University of Guelph, Faculty Association Guelph, ON CANADA Negotiation Skills
Alumni Voices
"If you negotiate, you will want to take this course."
Ron Clarke Controller North American Tillage Tools Company Hamilton, ON CANADA Negotiation Skills
Alumni Voices
"The negotiation simulation was realistic, well resourced, and provided a wonderful learning opportunity."
Christine Mary Tanner Former Saskatchewan Deputy Minister, Labour Government of Saskatchewan Regina, SK CANADA Negotiation Skills
Alumni Voices
"What an excellent learning experience. The camaraderie amongst the participants makes this experience original. The simulation is so real you feel like the issues are yours."
Kathy Dally Manager Unit 2-5 Wascana Rehabilitation Centre Regina, SK CANADA Negotiation Skills
Alumni Voices
"This is a great week which allows you to step back from the day to day and try new things or assume new perspectives. Be prepared to commit 12 to 14 hours a day plus extracurricular time, and enjoy."
Allan Kallal Associate Superintendent - B. & F. Fort McMurray Public School District Fort McMurray, AB CANADA Negotiation Skills
Alumni Voices
"The Negotiation Skills program provides an excellent blend of tactical approaches and practical application to improve the skills of novice and seasoned negotiator."
Ron M. Derhodge Supervisor - Organizational Development & Salaried Personnel Ford Motor Company of Canada Ltd. Oakville, ON CANADA Negotiation Skills
Alumni Voices
"A great exercise in team building, relationships, and the importance of both in the bargaining process."
Steve Shemluck Assistant Consultant Ontario Hospital Association Toronto, ON CANADA Negotiation Skills
Alumni Voices
"A practical learning experience in a safe environment. We were able to put theoretical learnings to use."
Pat Savoie Labour Relations Officer City of Saskatoon Saskatoon, SK CANADA Negotiation Skills
Alumni Voices
"The IRC Negotiation Skills program was unequivocally the most rewarding and challenging adult learning experience of my career."
Dora Mallett Labour Relations Officer Ontario Nurses' Association Dundas, ON CANADA Negotiation Skills
Alumni Voices
"One of the best courses I have taken - very interactive. I am taking so many learnings home with me. Meeting so many people from so many places both geographically as well as professionally was an awesome experience."
Kathi Wilkins-Snell Labour Relations Officer Ontario Nurses' Association Dundas, ON CANADA Negotiation Skills
Alumni Voices
"Fantastic learning opportunity. [Investment in] time and preparation was well worth it for the simulation."
Kimberly Benoit Executive Director Brock University Faculty Association St. Catharines, ON CANADA Negotiation Skills
Alumni Voices
"This is an outstanding course that will pay huge benefits to both management and union."
"The course broadened my perspectives on issues concerning both management and union. It was a great opportunity to refine my own negotiation skills."
Michelle Bonnici Greater Essex County District School Board Windsor, ON CANADA Negotiation Skills
Alumni Voices
"We were given every tool we required to maximize our learning opportunity. The richness of people and knowledge at the session, both facilitators and participants, was phenomenal. Couldn't ask for a better experience."
Jennie Critchley-Pineo Labour Relations Officer Ontario Nurses' Association Sudbury, ON Negotiation Skills
Alumni Voices
"This was the hardest work and the most fun I've had learning in a long time."
Sheri Street Labour Relations Officer Ontario Nurses' Association Toronto, ON CANADA Negotiation Skills
Alumni Voices
"This program allows both sides in the bargaining process to gain insight into both sides' role and responsibilities at the table."
Jean-Yves Leduc Assistant Director, Academic Labour Relations University of Ottawa Ste-Justine-de-Newton, QC Negotiation Skills
Alumni Voices
"If you are looking for a program that gives you knowledge and insight to sit at either side of the table, this is it."
Douglas Lemcke Director of Production Stratford Festival Stratford, ON Negotiation Skills
Alumni Voices
"The Queen's Negotiation program is as close as you'll get to the real thing. I recommend it to anyone, from rookie to veteran, to develop negotiation skills and confidence. It is truly an exceptional program."
James L. Finnigan Manager, Human Resources Labatt Breweries London, ON Negotiation Skills
Alumni Voices
"This course was absolutely amazing. I've learnt tremendously from this experience."
Robin Ross Regional Human Resources Manager Canadian Forces Personnel Support Agency Ottawa, ON Negotiation Skills
Alumni Voices
"Well-paced, practical, and relevant. A must-have no matter where you are along the negotiation skills learning curve."
Ed Kondracki Senior Manager, Human Resources Maple Leaf Fresh Foods Burlington, ON Negotiation Skills
Alumni Voices
"Intense educational experience in a non-threatening atmosphere."
Sue Hubers Administrative Officer University of Guelph, Faculty Association Guelph, ON CANADA Negotiation Skills
Alumni Voices
"If you negotiate, you will want to take this course."
Ron Clarke Controller North American Tillage Tools Company Hamilton, ON CANADA Negotiation Skills
Alumni Voices
"It was an excellent learning experience from start to finish. The facilitators and coaches are very skilled with lots of personality."
Brenda Tremere I.R. Consultant Bell Aliant Charlottetown, PI CANADA Negotiation Skills
Alumni Voices
"As a graduate of the Industrial Relations Certificate program, this is the most valuable, experiential training that I can take back to my employer."
Vicky M. France Senior H.R. Specialist Diavik Diamond Mine Inc. Yellowknife, NT CANADA Negotiation Skills
Alumni Voices
"This is a great week that allows you to try new things or assume new perspectives. Be prepared to commit 12 to 14 hours a day plus extra curricular time, and enjoy."
Allan Kallal Associate Superintendent - B. & F. Fort McMurray Public School District Fort McMurray, AB CANADA Negotiation Skills
Alumni Voices
"A much recommended course for those serving on their bargaining/negotiations team. A must for all union and management executives."
"Authentic experience for individuals in the field of labour relations."
Susan Linton Negotiator Office of Human Resources Fredericton, NB CANADA Negotiation Skills
Alumni Voices
"I am finding that I am using the tools I learned during my IR certification on a daily basis, as they were intended to be used."
Lillian Napierala Executive Director North of Superior Programs, Ministry of Health Thunder Bay, ON CANADA Negotiation Skills
Alumni Voices
"OD Foundations really gave me insight into how the pieces fit together to maximize performance improvements. The Blueprint for Diagnosis ensures whole systems thinking."
Heather E. Bruce-Veitch Director of Human Resources Iron Ore Company of Canada Labrador City, NL CANADA OD Foundations
Alumni Voices
"Great tools and guides to use back at the workplace. Great networking opportunity to build supportive professional relationships."
Deborah J. Douma Director, Global Employee Relations (Canada) Gap Inc. Toronto, ON CANADA OD Foundations
Alumni Voices
"The session provided a solid foundation of OD and an opportunity to work with others, sharing personal experiences, and building solutions applicable back on the job."
Jennifer Didine Manager of Leadership & Organizational Development ING Canada Toronto, ON CANADA OD Foundations
Alumni Voices
"This is my third course at Queen's and each time I walk away with real tools that I can use and apply to situations in my organization. When I leave I am energized and ready to take on anything."
Lynia D. Vincent Human Resources Manager Gamma-Dynacare Medical Laboratories Ottawa, ON CANADA OD Foundations
Alumni Voices
"The colourful and aptly chosen analogies that I found in this program left the right side of my OD brain tingling."
Jacques Dicaire Owner and Prinicipal Tension Consulting/Conseils Ottawa, ON CANADA OD Foundations
Alumni Voices
"WOW! What an enlightening, exciting, and adventurous program. IRC really knows how to deliver the true OD "experience"."
Cindy Gouweloos Recruitment and Training Coordinator Jones Packaging Inc. London, ON CANADA OD Foundations
Alumni Voices
"I felt relaxed, re-energized, and inspired to continually learn and make a difference in the effectiveness of organizations. I highly recommend Queen's IRC courses to everyone."
Amy Lassaline Toyota Motor Manufacturing Canada Cambridge, ON CANADA OD Foundations
Alumni Voices
"Excellent course. Provides a solid foundation for anyone starting in OD."
Glenn Andrews Superintendent of Organizational Effectiveness Iron Ore Company of Canada Labrador City, NL CANADA OD Foundations
Alumni Voices
"Wonderful experience to learn techniques and strengthen the knowledge base. I learned the importance of managing the pace and using the tools to solve the problems and keep them solved."
Joanne Taylor Director, Corporate H.R. & Organizational Development Staples, Business Depot Markham, ON CANADA OD Foundations
Alumni Voices
"This program offers everything the OD practitioner needs to know to increase the effectiveness of any organization. They deliver it in a way that adult learners want to learn: interesting, interactive, and applicable."
John Lemire Human Resources Specialist 3 Boeing Operations Canada Ltd. Winnipeg, MB CANADA OD Foundations
Alumni Voices
"This program provided me an excellent coverage of the organization design process by knowledgeable faculty in a setting that is conducive to group learning."
Dale Olm Principal Consultant Government of Canada Human Resource Management and OD Ottawa, ON
"This program's tools are so good and user-friendly, I could begin application on the proverbial Monday morning. I can't think of a better School to develop strategic HR professionals."
Jean-Pascal Souque Senior Vice President, Human Resources, retired Canadian Medical Association Holdings Inc. Ottawa, ON Organizational Design
Alumni Voices
"Designing Organizations was a great personal and organizational learning experience. The course content and leaders are absolutely first class."
"This program has renewed my energy and passion for organizational design. I have already started to use the tools and templates, before I've made it home!"
Rhonda Bretecher Manager, Employee Development Loewen Steinbach, MB Organizational Design
